My Vehicle:1. On AutoPartsKart.com website Click on "Return Request"
2. Enter PO#
3. Enter E-mail
4. Click "Submit"
5. Click on the check box to the left of the part you would like to return
6. Select Quantity of parts to be returned, if available
7. Select reason for return, i.e. “Core Return”
8. Click "Submit"
An email will be sent to the customer. The email will detail the RMA#, Shipping Address, and Shipping Instructions. Once the email has been received:
9. Put the old partk into the box that the new part arrived in
10. Write the RMA# on the Original Packing Slip
11. Write the reason for return on the Original Packing Slip. i.e. "CORE RETURN"
12. Put the Original Packing Slip into the box
13. Tape and seal the box
14. Select the closest return address to your location from the email
15. Label the box with the Shipping Address
16. Write the RMA# on the outside of the box
17. Choose a shipping carrier that will provide a tracking number for the package
18. Pay for the shipping cost back to APK
19. Send an email stating the tracking number to APK Customer Service
Allow 2-3 days after APK receives the part for the Refund to be issued back to the same card or payment method that was used to purchase the part.
1. On AutoPartsKart.com website Click on "Return Request"
2. Enter PO#
3. Enter E-mail
4. Click "Submit"
5. Click on the check box to the left of the part you would like to return
6. Select Quantity of parts to be returned, if available
7. Select reason for return, i.e. "Ordered a Wrong Part", "Delay in Shipping", "Other"
8. Click "Submit"
An email will be sent to the customer. The email will detail the RMA#, Shipping Address, and Shipping Instructions. Once the email has been received:
9. Put the part back into the box that it arrived in, if removed
10. Write the RMA# on the Original Packing Slip
11. Write the reason for return on the Original Packing Slip, i.e. "ORDERED A WRONG PART", "DELAY IN SHIPPING", "OTHER"
12. Put the Original Packing Slip into the box
13. Tape and seal the box, if needed
14. Select the closest return address to your location from the email
15. Label the box with the Shipping Address
16. Write the RMA# on the outside of the box
17. Choose a shipping carrier that will provide a tracking number for the package
18. Pay for the shipping cost back to APK
19. Send an email stating the tracking number to APK Customer Service
Allow 2-3 days after APK receives the part for the Refund to be issued back to the same card or payment method that was used to purchase the part.
1. On AutoPartsKart.com website Click on "Return Request"
2. Enter PO#
3. Enter E-mail
4. Click "Submit"
5. Click on the check box to the left of the part you would like to return
6. Select Quantity of parts to be returned, if available
7. Select reason for return, i.e. "Defective Part" (Defective Part can only be selected within 30 days of purchase)
8. Click "Submit"
An email will be sent to the customer in an attempt to understand the defect and how the customer would like to proceed. The email will ask the following questions, which all must be answered:
a) Please describe how the parts are broken or defective.
b) Could the part be repaired by either you or your mechanic?
c) How would you like us to proceed?
• Issue me a refund for this part
• Ship an identical replacement part to me
d) Which is true?
• I installed the part, but it is not working as it should
• I could not finish installation because there is a problem with the part
• The part broke while it was being installed
• Damage was obvious so I did not try to install the part
e) Year, Make, Model & Engine Size?
f) Can any other information like pictures or a wrong part number, be provided?
9. Customer must reply to this email answering all questions or the return request will not be processed
10. APK will review the answers to determine if the situation falls within our Return Policy guidelines, and notify the customer
11. If it does not then no further action will be taken, if it does then continue below:
12. If the customer requests a replacement part, a prepaid shipping label will be emailed to the customer to return the part to APK
13. Customer must mail back the defective part and inform APK via email
14. Once APK can confirm that the part has been shipped, the return request will be authorized for a replacement part to be shipped out immediately
15. If the customer requests a refund, a prepaid shipping label will be emailed to the customer to return the part to APK
16. Upon arrival at the returns facility, the returns department will inspect the part, if they determine it is a manufacturer defect the return request will be authorized for a refund, if they find that it was installed incorrectly or damaged by the customer no refund will be issued Allow 2-3 days after APK receives the part for the Refund to be issued back to the same card or payment method that was used to purchase the part.
1. On AutoPartsKart.com website Click on "Return Request"
2. Enter PO#
3. Enter E-mail
4. Click "Submit"
5. Click on the check box to the left of the part you would like to return
6. Select Quantity of parts to be returned, if available
7. Select reason for return, i.e. "Warranty Claim" (Warranty Claims can only be submitted after the part has been installed)
8. Click "Submit"
9. APK will contact the customer on the process to move forward as detailed below:
10. On APK website they will have to purchase the same part again and pay for shipping (manufacture warranties only cover direct replacements, no refunds will be issued for the original part that has malfunctioned)
11. Once the customer receives the new part they will have to install it and verify that it works
12. Then submit a return request for a "Defective Part" against their new Purchase Order Number, This will allow APK to refund the customer their purchase price of the replacement part, APK will not refund the shipping cost.
An email will be sent to the customer. The email will detail the RMA#, Shipping Address, and Shipping Instructions. Once the email has been received:
13. Put the old part into the box that the new part arrived in
14. Write the RMA# on the Original Packing Slip
15. Write the reason for return on the Original Packing Slip. i.e. “DEFECTIVE RETURN”
16. Put the Original Packing Slip into the box
17. Tape and seal the box
18. Select the closest return address to your location from the email
19. Label the box with the Shipping Address
20. Write the RMA# on the outside of the box
21. Choose a shipping carrier that will provide a tracking number for the package
22. Pay for the shipping cost back to APK
23. Send an email stating the tracking number to APK Customer Service
Allow 2-3 days after APK receives the part for the Refund to be issued back to the same card or payment method that was used to purchase the part.
